Effective Date: 29 June 2026
Madhampatty Groups is committed to delivering fresh, high-quality food and services in a timely manner. This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.
1. Delivery Service
We offer food delivery through our own delivery team and/or authorized third-party delivery partners, depending on the service location and availability.
Delivery services are available only in selected locations. Availability may vary based on distance, operational hours, weather conditions, and partner coverage.
2. Order Processing
Orders are processed after successful payment confirmation or order confirmation, where applicable.
Preparation and processing times may vary depending on:
- Type of order
- Order volume
- Time of day
- Availability of menu items
- Special requests
3. Estimated Delivery Time
Estimated delivery times are displayed during checkout for standard orders.
For pre-booking orders, the selected delivery date and time slot will be followed as closely as possible.
While we make every effort to deliver on time, delays may occur due to:
- Traffic conditions
- Weather
- Festivals and public holidays
- High order volume
- Technical or operational issues
- Circumstances beyond our reasonable control
4. Delivery Charges
Delivery charges, if applicable, will be displayed during checkout before payment.
Delivery fees may vary depending on:
- Delivery location
- Distance
- Promotional offers
- Delivery partner charges
5. Delivery Address
Customers are responsible for providing complete and accurate delivery details, including:
- Recipient name
- Mobile number
- Complete delivery address
- Landmark (if applicable)
Incorrect or incomplete information may result in delayed or failed delivery.
6. Failed Delivery
A delivery may be considered unsuccessful if:
- The customer is unavailable to receive the order.
- The delivery address is incorrect or incomplete.
- The delivery partner cannot contact the customer after reasonable attempts.
- Access to the delivery location is restricted.
In such cases, the order may not be eligible for a refund.
7. Self Pickup
Where available, customers may choose to collect their order from the designated Madhampatty Groups outlet or cloud kitchen.
Customers should collect their orders within the scheduled pickup time.
8. Delivery Partners
Deliveries may be fulfilled by Madhampatty Groups or through authorized third-party logistics and hyperlocal delivery partners.
Delivery partners act solely as transportation providers and are responsible for delivering the order to the address provided by the customer.
9. Order Tracking
Where available, customers may receive order status updates through SMS, WhatsApp, email, or the website.
Availability of live tracking depends on the delivery partner and service area.
10. International Shipping
Madhampatty Groups currently delivers only within selected service areas in India. We do not offer international shipping.
11. Contact Us
For delivery-related enquiries, please contact:
Madhampatty Groups
Website: https://madhampattygroups.com
Email: support@madhampattygroups.com
Phone: +91-8754576888
Business Hours: Monday to Sunday, 9:00 AM to 9:00 PM (IST)
12. Policy Updates
Madhampatty Groups reserves the right to amend this Shipping & Delivery Policy at any time. Updated versions will be published on this page and become effective immediately upon posting.